Welcome to the City of El Lago

City of El Lago

411 Tallowood Drive

El Lago, TX 77586

Tel: 281.326.1951

Fax: 281.326.2134

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Page headlines:

Police

Fire

Important Notice for those using VoIP Phone Services

Lakeview Police and Seabrook Volunteer Fire Departments

Police

Police services for the City of El Lago are provided by the Lakeview Police Department.

Contact Numbers

Emergency:
9-1-1
Administrative:
281.326.1098
Dispatch:
281.326.5900

Homeowner Vacation Check

As a courtesy to our citizens, the Lakeview Police Department will check unoccupied houses while the residents are out of town. This service is provided without cost. An Officer will check your house on a regular basis while you are away. Should we find anything amiss, we will notify the person you designate of our findings. Click here to download a request.

Report It - Citizen Property Inventory System

LeadsOnline, in partnership with local police departments, would like to encourage citizens to register their new purchases as well as their other valuable items, with ReportIt. More details can be found here.

Fire

Fire services for the City of El Lago are provided by the Seabrook Volunteer Fire Department.

Contact Numbers

Emergency:
9-1-1
Non-emergency, 24 hours:
281.291.5650
If no answer:
281.291.5610

Making “911 Emergency Calls” Work Effectively

Hopefully, no one will have to make a “911 Emergency Call”, but when you must use this system please be aware of the following facts:

Calling “911” from your home phone, with either a hard land line or digital phone service, will virtually guarantee you reaching the Lakeview Police Dispatch. The average response time using this method is 3 minutes. However… using your cell phone to call “911”, inside El Lago, may or may not connect you to the Lakeview Police Dispatch, which could add minutes to the emergency response time. Therefore, when calling “911” from a cell phone in El Lago, immediately ask to be connected to the Lakeview Police Dispatch.

While “911” is easy to remember and every child/adult knows to call “911”, there is another choice for cell phone users when they are in El Lago. Add the direct number for Lakeview Police Dispatch to your cell phone memory; it is 281-326-5900. In an emergency, this may be the quickest way to receive aid which could save a life.

Emergency Calling Networks

El Lago has two (2) different ways to call residents when we have a local or area wide emergency. It is important to note that both systems are free to the residents and that you need to be signed up for BOTH systems as each would be used under different emergency situations.

  1. The first notification system is through a network that the city purchases on an annual basis and is used when we are regularly notifying residents of a potential threat or are keeping you abreast of an ongoing situation. The system was widely used during Hurricane Ike to let residents know about evacuations, when it was safe to return and whether or not the water was safe to drink. This system is also used when we have civic announcements such as citywide events of which we wish to notify you.
  2. The second system is through the Greater Harris County 9-1-1 Emergency Network and would likely be used in a sudden emergency event such as a chemical/hazardous material release or dangerous suspect. This system is used only for emergency notification.

While both systems are able to automatically download regular landline phone numbers, all cell phones and VOIP phones must be individually registered by the owners. There is a link for each of the notification systems located at the bottom of the City of El Lago’s Home page. Simply click inside the box for each notification system and then fill in the appropriate blanks.

Greater Harris County 9-1-1 Enhancements

The Greater Harris County 9-1-1 Emergency Network (GHC 9-1-1) would like to make you aware of recent enhancements to the emergency notification system (formerly called N.E.W.S. or Reverse 9-1-1) provided to all of its jurisdictions. Until now the system could only contact landlines phones. However, many residents no longer have landlines phones in their homes, choosing to rely on just cell and/or voice-over-the-internet (VoIP) phone service. The Greater Harris County 9-1-1 Emergency Network is now able to contact residents who register their cell and/or VoIP phone numbers.

For residents who rely on cell and VoIP hone service, they MUST register their phone numbers at the self-registration portal which can be found at the GHC 9-1-1 website (www.911.org). All landlines residential and business phone numbers are already available without registration.

Residents are reminded that the emergency notification system may be used by cities/counties to advise residents in a particular area of any situation that threatens harm to life and/or property or is deemed dangerous by local officials.

The emergency notification system is ONLY used for public safety emergencies.

Determination of an emergency is made by each city/county. Situations that would warrant an activation of the system are:

  1. Chemical release/hazardous material
  2. Missing persons
  3. Local Area Evacuation
  4. Dangerous Suspect

PLEASE NOTE: This is IN ADDITION TO not instead of our Blackboard Connect system. Typically, we will use the Blackboard Connect system when there is an emergency, NOT reverse 911 due to the extreme cost of reverse 911.

Important Notice for those using VoIP (Voice over Internet Protocol) Phone Services

The Greater Harris County 9-1-1 Emergency Network administers the 9-1-1 system for 48 cities and unincorporated areas of Harris and Fort Bend Counties. The Network has recently implemented an educational awareness campaign to educate the public on 9-1-1 issues surrounding voice over internet protocol phone (VoIP) service.

Consumers are trading in their traditional phone service for Internet telephone service due to low costs and unlimited calling packages. Unfortunately, many citizens are not aware of the following limitations of this type of phone service as it applies to 9-1-1 emergency calling:

  • 9-1-1 service may not be offered at all and may need to be activated if available.
  • Even when activated, emergency calls will not go directly into the 9-1-1 system, but to non-emergency administrative lines at the dispatch call center.
  • 9-1-1 dispatchers may not have the capability to identify the caller’s location or call back number.
  • If the power is out, VoIP telephone service may also be out.
  • If a VoIP adapter is used in a location outside of the home, 9-1-1 may not work.

Additionally, consumers are trading in their traditional phone service for cellular phones. Many people are making the decision to disconnect their home phone, and use their cellular phones. If you decide to use only a cell phone, keep these important tips in mind:

  • A typical home or work phone gives 9-1-1 dispatchers an exact location. Cell phones with location technology provide an approximate location (and you may not reach Lakeview Police Department dispatcher office.).
  • Cellular location technology is considered accurate if it displays a cellular caller’s location within 300 yards, (the length of 3 football fields.).
  • Typically, larger metropolitan areas (like ours) have updated 9-1-1 equipment and technology. However, the cell phone service providers often times do not have the updated equipment and technology to receive location information. You should check with your provider to verify this service is available.
  • Keep your cell phone battery charged.
  • If you have children or guests at your home make sure they have access to a phone and know how to use it.
  • Always know your location and be ready to give directions to the 9-1-1 dispatcher, regardless of where you are.
  • Be Aware. “Reverse 9-1-1 Notification System” will not send emergency notification (such as evacuation instructions or an Amber Alert) to VoIP or cell phones, as does (normal/land line) telephones.

Choose your phone wisely. Your life could depend on it! Research your decision. Know the benefits and limitations of the phone service prior to making a commitment or signing a contract.